Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact and order details: name, email address, phone number, shipping and billing addresses, purchased items, order history, and customer service correspondence.
• Customization details: initials, names, charm selections, sizing preferences, and other information you choose to provide for personalized products.
• Payment and transaction details: payment status, transaction identifiers, and limited payment information provided by payment processors. Full card information is generally handled by the payment provider rather than CHOLILI.
• Device and usage data: IP address, browser and device information, pages visited, referring pages, and cookie or similar identifiers, where collected by our website or enabled services.
• Marketing preferences: email subscription choices and communications preferences if you subscribe.

2. How We Use Information

We use information as reasonably necessary to operate our store, including to:

• Process payments, fulfill and ship orders, and provide order updates.
• Prepare personalized products according to your selections.
• Respond to questions, manage returns, and provide customer support.
• Maintain site functionality, security, and fraud prevention.
• Improve our products, website, and shopping experience.
• Send promotional emails if you choose to subscribe, subject to applicable law and your preferences.
• Comply with legal, tax, and recordkeeping obligations.

3. Cookies and Similar Technologies

Our WordPress and WooCommerce store may use essential cookies to keep shopping carts and checkout features working. Depending on the services enabled, analytics, advertising, embedded content, or social media features may use additional cookies or similar technologies.

You can manage cookies through your browser and any cookie preference controls offered on our site. Blocking essential cookies may affect cart or checkout functionality. Where required by law, we will request consent before using nonessential technologies.

4. How We Share Information

We may disclose relevant information to service providers that help us operate our store, such as:

• Payment processors and fraud prevention providers.
• Shipping carriers, fulfillment partners, and delivery services.
• Website hosting, maintenance, security, and email providers.
• Analytics or marketing providers, if those services are enabled.
• Professional advisers, regulators, or authorities when legally required.

We do not authorize service providers to use customer information for unrelated purposes. Whether certain advertising or analytics disclosures are considered a “sale” or “sharing” under applicable state privacy laws depends on the technologies actually used. Please contact us to inquire about applicable choices.

5. Payments and Third-Party Websites

Payments are handled through the payment methods offered at checkout. Payment providers process information under their own privacy policies. Links to third-party websites or social platforms are governed by those third parties' practices, which we do not control.

6. Marketing Communications

If you sign up for CHOLILI marketing emails, we may send product news, DIY inspiration, and promotions. You can unsubscribe using the link in a marketing email or by contacting us. Transactional messages, such as order confirmations and shipping updates, may still be sent as needed to complete your purchase.

7. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records, preventing fraud, and meeting applicable legal obligations. Retention periods vary depending on the type of information and legal requirements.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure. Please contact us if you believe your information has been compromised.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; receive a copy of certain information; or opt out of certain uses or disclosures. Exceptions may apply, including for records we must retain for legal or transaction-related reasons.

To make a privacy request, email [email protected] with the subject “Privacy Request.” We may need to verify your identity before fulfilling a request. We will respond as required by applicable law.

If our website uses advertising technologies that trigger a right to opt out of sale, sharing, or targeted advertising under applicable law, we will need to provide the required opt-out mechanism. This policy alone is not a substitute for such a mechanism.

10. Children's Privacy

CHOLILI products are intended to be purchased by adults. Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us so we can review the matter.

11. International Processing

Although our store is intended primarily for customers in the United States, information may be processed by service providers in other locations depending on our hosting, payment, and fulfillment arrangements. Applicable safeguards and requirements will be followed where required by law.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The latest version will be posted on this page with an updated date. Material changes will be communicated when required by law.

13. Contact Us

For privacy questions or requests, contact CHOLILI at [email protected].

Website: https://cholili.com/