Shipping Information

1. Where We Ship

CHOLILI currently accepts orders for delivery within the United States. International shipping is not available at this time.

Shipping options and availability may vary by destination. Available services and charges are displayed at checkout.

2. Order Processing Time

We aim to prepare standard, in-stock orders within 1–3 business days after payment confirmation.

Personalized collars, custom charm combinations, and made-to-order items generally require 3–5 business days for preparation.

Business days exclude weekends and U.S. federal holidays. Processing times may be longer during busy seasons or for complex custom orders.

3. Estimated Delivery Time

Standard shipping typically takes approximately 3–7 business days after your order has been shipped.

Please note that delivery estimates do not include order processing time. Actual transit times may vary depending on your location, carrier operations, weather, and other circumstances.

Any more specific delivery estimate provided at checkout or in your shipping confirmation will take precedence for that order.

4. Shipping Rates

Shipping charges are calculated and displayed during checkout before you complete your purchase.

The total shipping cost may depend on the delivery destination, package weight, and available shipping service.

5. Order Tracking

When tracking is available, we will send a shipping confirmation email with tracking information after your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

6. Incorrect Shipping Addresses

Please double-check your shipping address before placing an order.

If you notice an error, contact us as soon as possible at [email protected] .

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

7. Delayed, Lost, or Damaged Packages

If your package is delayed, missing, or arrives damaged, please contact our customer care team with your order number and relevant details.

For damaged items, please include clear photographs of the item and packaging when possible.

We will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or carrier investigation, depending on the circumstances.

8. Multiple Shipments

Some orders may arrive in separate packages due to product availability or fulfillment requirements. If this happens, we will provide available shipment details.

9. Shipping Policy Updates

Shipping services, rates, and processing estimates may change. The applicable shipping information presented at the time of purchase will govern your order.